QM

Navigation system in the car that shows the way to quality
Quality Management
Maren Behrendt

Quality Management and Quality Assurance – What’s the Difference?

Managing and ensuring quality – both sounds important. And they are. But what exactly is the difference between the two areas of responsibility and what is the relationship between them? The terms quality management and quality assurance are often equated and used synonymously. But that is not quite right.

An employee checks a product with a caliper gauge
Quality
Maren Behrendt

What is quality? One question, many answers

Quality – a big word with many meanings. Whether Garvin, Grönroos or Donabedian: many clever people have already dealt with the questions of what quality actually is and what approaches there are to define it.

Gears are joined together and form a whole
Quality Management
Marc Osenberg

Systematic Risk Analysis with FMEA

When planning products and processes, it is particularly important to identify and evaluate risks at an early stage in order to avoid errors in advance. In quality management, one method makes a particular contribution to this – FMEA.

Würfel bilden das Wort Change, das zur Chance wird
Digitalization
Lutz Krämer

9 Arenas of Digitalization: Protection of Status Quo

With regard to conformity with standards, guidelines and laws, does the quality management have protection of its status quo against any changes and alterations to which other departments of the company are exposed?

A man processes digital quality tasks with a tablet
Digitalization
Lutz Krämer

9 Arenas of Digitalization

Digitalization creates completely new tasks and requirements – also in quality management. In this article, Lutz Krämer explains which nine arenas determine the daily work of a quality manager.

Ein Mitarbeiter prüft eingegangene Ware über sein Tablet
Quality Management
Marc Osenberg

Fight the Complaints

A methodology for the fast, efficient processing of complaints has become established on the market: the 8D report. We present the individual steps of the methodology and explain its advantages.

Two quality managers working together on a monitor
Quality Management
Maren Behrendt

10 Reasons for a QM Software

In the modern economy, quality is an absolute necessity – and with it, the investment in QM software is becoming increasingly important. We show you why.

Babtec employees discuss in the green meeting room.
Quality Management
Lea-Maria Anger

Quality for Future

Ecological sustainability without quality? No way! Experts from science and practice will tell you why quality management and environmental protection are so closely intertwined.

Quality results from networking
Popular Articles
Benedikt Sommerhoff

Quality Comes from Networking

More of the same is not the way to improve any company’s quality capability. Instead,

Four people in one meeting room
Popular Articles
Lena Weger

CAQ Is Dead – Long Live Quality!

The discussion around the future of quality management is fast-paced. Michael Flunkert, Managing Director at