Improvement Management

A person rates a product
Digitalization
Marc Osenberg

Quality-Conscious and Well-Informed: Today’s Customer Behavior

Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what seemed like an eternity, today they have all this knowledge in their pockets. We show which factors have a significant influence on digital customer behavior.

A man processes digital quality tasks with a tablet
Digitalization
Lutz Krämer

9 Arenas of Digitalization

Digitalization creates completely new tasks and requirements – also in quality management. In this article, Lutz Krämer explains which nine arenas determine the daily work of a quality manager.

Ein Mitarbeiter prüft eingegangene Ware über sein Tablet
Quality Management
Marc Osenberg

Fight the Complaints

A methodology for the fast, efficient processing of complaints has become established on the market: the 8D report. We present the individual steps of the methodology and explain its advantages.