Have you ever heard of Deming? Or perhaps of Total Quality Management (TQM)? What Dr. William Edwards Deming has to do with the TQM idea and why he is also referred to as the father of quality can be seen from his story.
Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what seemed like an eternity, today they have all this knowledge in their pockets. We show which factors have a significant influence on digital customer behavior.
Ecological sustainability without quality? No way! Experts from science and practice will tell you why quality management and environmental protection are so closely intertwined.
When it comes to quality, we often – all too often – tend to think in tiny dimensions. We need to increase our awareness of the impact quality has – and then act accordingly. A massive undertaking for us all, albeit one that is worthwhile!
