Wooden blocks stacked in pyramid shape with people depicted on them

QM Knowledge: Qualification Matrix

Knowing and systematically expanding the qualifications of one’s own employees is not only necessary, but also very sensible. This is the only way to ensure sustainable quality in the company and the satisfaction of the workforce. A helpful tool for this is the qualification matrix. You can read here how such a matrix is structured and how it relates to quality management.

Qualification Matrix – a Definition

The qualification matrix (also called competence matrix) is a tool for personnel development that enables the comparison of existing competencies of employees with the competencies required for the respective positions. The goal is to further develop the competencies in the workforce that are necessary to achieve the company’s goals.

Structure of a Qualification Matrix

A qualification matrix can basically be thought of as a kind of table. The employees are recorded in the rows – often grouped by department or team. The necessary competencies are listed in the columns. An evaluation is then made in each of the cells – this can take the form of numerical or color codes, for example. It is important here that the respective company defines a fixed scheme with gradations beforehand.

Competencies Considered

The qualification matrix primarily considers technical competencies (hard skills). These make a statement about the ability of employees to master certain technical tasks. These technical competencies can be documented by training courses attended, further education and training, or degrees. Social competencies (soft skills) are often assessed directly by the manager, as they are more difficult to quantify – which is why they are not always included in the competency matrix. What is relevant above all is the comprehensible and uniform assessment of competencies within a company.

You Can Perform these Tasks with A Qualification Matrix

  • Create qualification profiles: When you create skills matrices, you use them to assign a skills profile to each employee. The result is an overview of existing, soon-to-expire, and missing skills.
  • Identify training needs: The skills profile can be matched with the requirements of a job. If a competence is missing, the necessary further training requirements are automatically revealed in the qualification matrix and the competence gap can be closed. For this purpose, appropriate further training measures are assigned to individual employees in each case.
  • Create transparency: The skills matrix makes it easier to make decisions when it comes to filling a vacancy appropriately. It also supports the professional development of employees and offers transparency in this context – on both the employer and employee sides.

Areas of Application

The competence matrix is mainly used in the HR department. With its help, job advertisements are written and vacant positions are filled in a targeted manner. In addition, there is added value for supervisors: the transparent qualification profiles make it easier to plan the further development of employees. This development of competencies, in turn, also affects the management – because the strategic goals pursued can only be achieved with certain competencies of the workforce.

In addition, the qualification matrix can also be seen as part of quality management: DIN EN ISO 9001:2015 and other standards require proper qualification management. But what does this term actually mean exactly? The quality management standard stipulates that required competencies must be determined and documented for the activities of employees that influence the performance of the quality management system. In addition, it must be ensured that employees have or obtain all the qualifications they need to perform their jobs.

These Are the Advantages

Since a company is a dynamic entity that is constantly evolving, the requirement to always be informed about the qualifications of employees poses a number of stumbling blocks. The activities and areas of responsibility of individual employees are constantly changing – and so are the qualifications required for them. Some of the required proof of competence must also be repeated at regular intervals.

The qualification matrix provides a remedy here: missing competencies are identified and expanded through new hires or the further development of employees. If someone drops out within a team, it quickly becomes clear who could be considered for the replacement. In addition to all the advantages for the company, the qualification profile also offers the employee a transparent view of his or her own opportunities for further training.

Software-Supported Qualification Management

As a company grows, so does the number of employees. At a certain point, the manual maintenance of qualification matrices becomes time-consuming and is no longer in proportion to its benefits. But the standard requirement of documenting qualification profiles remains. Therefore, use QM software such as BabtecQ, which provides a remedy and is also integrated with other relevant disciplines of quality management.

Maren Behrendt

Maren Behrendt

Blog-Redakteurin mit der Überzeugung, dass Qualität uns alle etwas angeht. Ihr Auftrag: mit offenen Augen und Ohren durch die Welt der Qualität ziehen und darüber berichten.

Leave a Reply

Your email address will not be published. Required fields are marked *

Popular Articles

BabtecQube for modern quality management on various end devices

Process Complaints with the BabtecQube.

Connect with your customers and suppliers now via the BabtecQube to work together on quality processes.

About Babtec

Babtec - The Solution for Quality

Our core competence: innovative software for quality. With the intuitive usability, modern technology and future-proofing of our QM solutions, we enable professional, digitalized quality management.

More Articles

Interview with our head of HR Dagmar Henkel
Lea-Maria Anger

How New Work and the Pandemic Change Our Working World

We spoke with Dagmar Henkel, a long-standing HR executive and head of HR at Babtec since 2019, about the opportunities and tasks that companies now expect in terms of meaningfulness, leadership and corporate culture.

Cloud technologies: a laptop connected to a cloud
Lea-Maria Anger

Cloud Technologies: When the Way to the Cloud Makes Sense

So which is more secure: cloud technologies or locally installed software? Since the hacker attack on Microsoft’s on-premises software “Exchange Server”, our previous beliefs about security in IT seem to have been turned upside down. We get to the bottom of this question!

A man uses the Internet of Things to control processes in the factory
Marc Osenberg

Internet of Things: A Different Form of Collaboration

The Internet of Things (IoT) describes an infrastructure that allows virtual and physical objects to function in a network. Read this BloQ article to find out what exactly this means and whether this somewhat different form of collaboration also has an impact on quality management.