Deming: Four steps to quality
Quality
Maren Behrendt

Quality Has a Father: Dr. William Edwards Deming

Have you ever heard of Deming? Or perhaps of Total Quality Management (TQM)? What Dr. William Edwards Deming has to do with the TQM idea and why he is also referred to as the father of quality can be seen from his story.

Cloud technologies: a laptop connected to a cloud
Digitalization
Lea-Maria Anger

Cloud Technologies: When the Way to the Cloud Makes Sense

So which is more secure: cloud technologies or locally installed software? Since the hacker attack on Microsoft’s on-premises software “Exchange Server”, our previous beliefs about security in IT seem to have been turned upside down. We get to the bottom of this question!

Navigation system in the car that shows the way to quality
Quality Management
Maren Behrendt

Quality Management and Quality Assurance – What’s the Difference?

Managing and ensuring quality – both sounds important. And they are. But what exactly is the difference between the two areas of responsibility and what is the relationship between them? The terms quality management and quality assurance are often equated and used synonymously. But that is not quite right.

A person rates a product
Digitalization
Marc Osenberg

Quality-Conscious and Well-Informed: Today’s Customer Behavior

Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what seemed like an eternity, today they have all this knowledge in their pockets. We show which factors have a significant influence on digital customer behavior.

Scales, laptop and judge's hammer on a desk
Quality
Maren Behrendt

Update on Supply Chain Law: Draft Available

In our blog article from October 2020, we reported on the discussions surrounding a potential supply chain law. What was still hypothetical four months ago moved a step closer to reality in the middle of February. At least in a defused form.

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Keyboard with an ISO 9001 key with a confirming check mark is pressed.
Quality Management
Lea-Maria Anger

ISO 9001 – No Revision in the Near Future

News from the world of standards! ISO 9001 will not be revised for the time being. This has been announced by the responsible technical committee. Details of the decision and the plan for the coming years can be found in our article.

A glowing balloon rises up
Digitalization
Lutz Krämer

9 Arenas of Digitalization: Change and the Future

Our series on the 9 arenas of digitalization has so far provided an overview of the diverse tasks, challenges and opportunities that quality managers face in the digitized world of work. But what does all this mean for the status of quality managers in the company? What influence do they have on further development and the future?

Quality results from networking
Quality
Benedikt Sommerhoff

Quality Comes from Networking

More of the same is not the way to improve any company’s quality capability. Instead, we need to take new